Terms of Service — Rewardtree

Who we are

Rewardtree is run by NK Tech Pty Ltd, an Australian company in Sydney ("we", "us").

These terms cover:

Shops: the owner who signs up a business to run a loyalty card on Rewardtree ("you", "your shop"), and anyone the owner lets into their owner page.
Customers: people who collect stamps at a shop. Their part is in For customers.
Our apps: Rewardtree Business for owners and managers, and the older Rewardtree apps while they're still in the stores (see Our apps).

By signing up, or by joining a shop's loyalty card, you agree to these terms. Our Privacy Policy explains what we do with personal information.

What Rewardtree does

Rewardtree replaces paper punch cards. Your business gets one stamp card, and your customers keep it in Apple Wallet or Google Wallet (or in their phone's browser).
You print one QR code for your counter. Customers scan it with their phone camera. The first time, they type their first name and mobile number, and a code we text them.
Each later visit they scan the same QR code and get one stamp per visit (plus a bonus stamp when the shop gives one).
When the card is full, the reward is saved for the customer's next visit: they tap "Use it now" at the counter and show you a live screen with the reward and their first name.
You run everything from your owner page at rewardtree.com.au, so you don't need to install anything. Our app for owners and managers, Rewardtree Business, is optional (see Our apps). Customers never need an app.
Your owner page lists alerts about your shop, like new customers or a stamp that needs a look. If you turn them on, they also come to your phone or computer. A phone alert can arrive late or not at all (for example, when your phone is off, or between 9pm and 7am, when we don't send them), so your owner page always has every alert.

The reward is your promise to your customers, not ours. You choose it, and you give it.

Your shop's page is public. Its name, suburb and link can appear on our "Find loyalty near you" page. If you'd rather it didn't, email us and we'll take it off.

Your free 60 days

Your free 60 days start on the day you sign up (Sydney time) and end at midnight at the end of day 60. For example, if you sign up on 1 October, your last free day is 29 November.
You don't need a credit card to start.
We remind you on day 50 and day 57: by email, or by text if we don't have your email.
Adding shops during your free 60 days costs nothing.
Nothing is ever charged unless you add a card. If you don't add one, your loyalty card pauses (see below).

Your plan and its price

After your free 60 days, your price per shop depends on the day your business account was created:

If your business account was created on or before 31 December 2026 (Sydney time), your price per shop stays A$9.99 a month or A$99 a year for as long as the account stays open. That's our end-of-year special, and it covers every shop in the account, including shops you add later. Pausing, or cancelling your plan and coming back within 12 months, doesn't close your account. It closes only if you ask us to close it (by email), or if you don't come back within the 12 months after your plan ends (see Cancelling). Paying yearly saves A$20.88 a shop each year (A$99 instead of A$119.88).
Otherwise, your price per shop is A$19.99 a month or A$199 a year. Paying yearly saves A$40.88 a shop each year (A$199 instead of A$239.88).

Your plan, on your owner page, always shows your own price.

"Per shop" means every shop your customers collect stamps at (your active shops), with a minimum of one. See Every shop on your plan.
Paying: you add a card on Your plan. You type it on our secure payment page, run by our payment processor; we never see or store your full card number. We charge in advance for each month or year.
Renewing: your plan renews automatically every month (or every year), but only once you've added a card, and only until you cancel. We never charge a card you haven't added.
Adding a card during your free 60 days: nothing is charged until they end, and we remind you a few days before the first charge. If you add it in the last two days, we need a little notice, so the first charge can be up to two days later, never earlier.
Adding or removing a shop: when you add a shop, you pay for it from that day. We add the part of the month (or year) that's left to your next bill. When you remove a shop, the unused part comes off your next bill.
GST: prices exclude GST. GST (10%) is added at checkout, on our secure payment page, and shown on the tax invoice we email you each time you pay.
Price changes: we'll never raise the end-of-year special price above while your account stays open. Any other price we can change only with at least 30 days' notice by email (or by text if we don't have your email), and never part-way through a month or year you've already paid for. If you don't want the new price, you can cancel before it starts.
Businesses that joined Rewardtree before our plans started keep their earlier arrangement and aren't charged for this plan. We'd give them at least 30 days' notice before that changes.

No card means a pause, never a charge

Your loyalty card pauses when:

your free 60 days end and you haven't added a card, or
a payment still fails after we've tried again over several days, or
your plan ends after you cancel it, or
we put your plan on hold because a shop isn't on it (see Every shop on your plan).

While it's paused:

new customers can't join, and customers can't collect stamps or use rewards;
you can't send texts;
customers keep every stamp and every reward they've earned, and their Wallet cards keep showing them;
your owner page and your customer list still work, and so do corrections (removing a stamp, giving back a reward);
nothing is charged;
if it paused because your free days or your plan ended (1 to 3 above), we keep your shop, your customers and their stamps for 12 months (see Cancelling).

Add a card (or pay the bill) on Your plan and your loyalty card switches back on straight away. If we put your plan on hold, it switches back on as soon as the shop is added or the problem is sorted out.

Cancelling

Cancel any time on Your plan. It opens our secure billing page.
Your plan keeps running until the end of the month or year you've paid for. Until then you can undo the cancel.
After that, your loyalty card pauses (see above). Customers keep every stamp.
We keep your shop's page, your customers and their stamps for 12 months from the day your plan ended, so you can pick up where you left off: add a card any time in those 12 months and everything carries on.
About 30 days before the 12 months end, we email you (or text you if we don't have your email) the date your data will be deleted. If you haven't come back by then, we delete it, as the Privacy Policy says.

The same 12 months apply if your free 60 days end without a card, or a payment still fails after we've tried again: they count from the day your free days or your plan ended.

We don't refund part of a month or year because you changed your mind. That doesn't limit your rights under the Australian Consumer Law: if something we supplied had a problem, you're entitled to a remedy.

To close your account sooner, email [email protected]. We close it within 30 days. The Privacy Policy says what happens to the information.

We can also close your account, but only as set out in Every shop on your plan.

Texts to your customers

Text credits

One text credit is one text (one SMS) to one customer. A longer offer can take 2 texts per customer; we show you that before you send.
Texts cost 15c each, including GST. You buy them in packs (100 texts for A$15, 250 texts for A$37.50, 500 texts for A$75) on our secure payment page, and the price you see includes GST.
Text credits don't expire while your account is open.
If a text can't be sent at all, its credit comes back to you automatically. A text the phone company accepted but couldn't deliver (for example, to a phone switched off for days) uses its credit, because the phone company charges for it.
A text never uses more credits than the preview showed before you sent it.
If you close your account, we refund unused text credits at the price you paid. Just ask.
Nothing in these terms limits your rights under the Australian Consumer Law, including the consumer guarantees.

The rules for texts (Spam Act 2003)

Only customers who ticked "{Your shop} can text me offers" get your texts. Rewardtree enforces this, and you can't add other numbers. A customer's tick lapses after 12 months with no visit to any of your shops: they get no texts from you until they come back, and their next visit brings the tick back by itself. Send a text only counts customers whose tick stands.
We add your shop's name at the start, and a link to your shop's page and "Reply STOP to opt out" at the end of every text, so customers know who it's from, how to reach you and how to stop them. You can't remove any of them. Your shop's page shows where to find your shop, or its suburb if you work from home. Replies to our number can't be passed on to you.
Replying STOP stops texts from every shop on Rewardtree, because every shop's texts come from the same number. It doesn't stop emails: every email has its own Unsubscribe.
Your offer must be your own, true, lawful and not misleading. No offers for another business. Nothing adult, no gambling, no alcohol offers to anyone under 18, and nothing else unlawful.
You can send between 9am and 8pm in your shop's time zone (in every one of your shops' time zones, if they're in different ones), and you can send one offer a day. Texts still on their way at 8:30pm are stopped, and their credits come back.
You're responsible for your offer and for honouring it.
Don't use your customers' mobile numbers to text or call them yourself for marketing. Use Send a text, which only reaches customers who said yes.
We can stop or refuse texts that break these rules, and pause sending for a shop that keeps breaking them.

Come-back texts

They're off until you switch on "Text customers who said yes to offers when they haven't been in" on your owner page. Switching it on means you ask us to send these texts in your shop's name.
Each customer who ticked your box gets one text when they haven't been in for 5 weeks at a barber, 3 at a café, 6 at a beauty salon and 4 anywhere else, then nothing until they've been back. Never after 6 months away.
The words are about their own card only, like "{Your shop}: you have 4 of 5 stamps. 1 more for a free haircut.", with your shop's page and "Reply STOP to opt out" added like every text. Each one uses one text credit, or 2 when your shop's name and reward make it a longer text (your owner page shows which before you switch it on). They go out only between 9am and 8pm, and with no credits left nothing goes out.

Emails to your customers

Sending emails isn't switched on yet. Customers can already say yes to your emails. These rules apply from the day emails go out.

Only customers who ticked "{Your shop} can email me offers" and then confirmed their email get your emails. The box is never ticked for them. You can't add addresses or upload a list, and you never see your customers' email addresses or birthdays: you see how many said yes.
They get up to four kinds of email: a welcome, a birthday email (with a bonus stamp on their next visit within 30 days, if you leave the gift on), a "we miss you" after a while without a visit, and a monthly news email. At most one email from your shop every 3 days to the same customer, sent between 9am and 8pm.
Emails are free: they're part of your plan.
Rewardtree sends every email in your shop's name. Each one says who it's from, gives your business's legal name and ABN and how customers can contact you, and has a one-tap Unsubscribe. You can't remove any of them.
Switching emails on is you asking us to send these emails in your shop's name, and we keep a record of when you did. We write the monthly news email for you from your shop's details and any line you add. Your first one waits for your OK; after that it goes by itself, with a reminder 2 days before so you can change or skip it, unless you turn on "Check before it goes out".
An Unsubscribe, a reply asking to stop, or a "this is spam" report stops your emails to that customer straight away. A customer can also stop emails from every shop on Rewardtree at once. Emails and texts are separate: stopping one doesn't stop the other.
Emails stop by themselves to a customer who hasn't been to any of your shops for 12 months.
You're responsible for what your emails say, including any words you add. They must be true, lawful and not misleading, and you must honour any offer in them. We check for the obvious, and we may stop an email, or pause your emails, if they break these rules or customers report them as spam.

Your part as a shop

Honour the rewards your card promises.
Keep your reward and your shop details accurate.
Add only real shops that you're allowed to represent.
Don't collect, add or allow stamps for visits that didn't happen.
Keep your sign-in safe: your mobile and the codes we text it, and your Google sign-in if you use one.
People you let into your owner page act for you. You're responsible for what they do there.
Reminders go out in your shop's name. "Remind customers when a reward is waiting" (on their Wallet card) is on for new businesses; for businesses that were already on Rewardtree when reminders started (18 October 2026), it's off until you switch it on. Your owner page shows which. Come-back texts only go if you switch them on. Keep your reward right, because the reminders name it.
"Stamps end after a long break" is off unless you switch it on. If you switch it on or make it shorter, the time counts only from 30 days later (your customers' notice), and we warn each customer on their Wallet card 14 days before their stamps end. Honour the dates on your customers' cards. You can give a customer's ended stamps back in one tap on their page.
What you put on Rewardtree (your shop's name, logo, reward and offers) must be yours to use and lawful. You let us show it on your card, your shop's page, your poster and your texts. We may remove anything that breaks these terms or the law.

Your customers' details

You see only your own customers, at your own shops: their first name, mobile number, stamps, rewards and any "Needs a look" notes.
Use them only to run your loyalty program. Don't sell or share them, and don't use the mobile numbers for marketing outside Send a text (see Texts to your customers).
There's no download of your customer list. The data stays on Rewardtree while your account is open, and for 12 months after your plan ends (see Cancelling).
Your customers' own rights are unaffected: they can see, correct and delete their own details at rewardtr.ee/manage. A customer who changes their first name there changes it on every card they hold.
If you need customer information for a legal reason (for example, a request from police or a court), email us and we'll handle it.
What happens when your plan ends, or you close your account, is in Cancelling and the Privacy Policy.

Fair use

Plans are for real shops that customers visit.
No reselling Rewardtree or your plan.
Every shop your customers collect stamps at counts as a shop on your plan. See Every shop on your plan.
One free 60 days per business. Signing up again to get more free days isn't allowed.
We may ask you to show that a shop is real (for example, its address or ABN).

Every shop on your plan

We run Rewardtree on fairness and transparency. Every business pays the same simple way: per shop where its customers collect stamps. That keeps our prices low and fair, so we hold every business to the same rules, and we tell you exactly how we check.

Your part

Add every shop where your customers collect stamps to your owner page (next to Your shops, tap Add or change). Each shop is on your plan from the day you add it, at your price per shop (see Your plan and its price).
You may not use your account to run your loyalty card at a shop that isn't on your plan, for example by putting your QR code up at a second shop without adding that shop.
Keep each shop's pin on its door, so our check is fair to you.
A place where your customers regularly collect stamps, like a weekly market stall, counts as a shop. If your business moves around (for example, a food truck or a mobile service), email us (now, if you already trade this way) and we'll agree with you in writing how your places count.

How we check

When a customer collects a stamp and their phone shares its location, we keep only roughly how far they were from your nearest shop (to the nearest 100 m) and how precise their phone's location was. We never keep where they were.
Once a week we count those distances across all of your stamps. We only look closer when many different customers keep collecting stamps, on many different days and for weeks, at one place more than 2 km from all of your shops. Stamps without a clear location don't count.
A person at Rewardtree reviews what the check finds before we contact you. The check never stops a customer getting a stamp, and it never changes your plan by itself.

If it looks like a shop is missing

We ask you first. We leave a note on your owner page. We may also send you a formal notice by email (or by text, if we don't have your email) with the date to sort it by. When our check found it, the email says what it found: how many stamps, from how many customers, and about how far from your shops. You can always ask us for the details at [email protected]. We never name your customers, and we don't tell them anything.
You get at least 14 days to fix it or explain. Add the shop, move a pin that's in the wrong place, or tell us what's going on. There's often a simple reason, and fixing it is all we ask. If you tell us there's no other shop and your pins are right, we won't put your plan on hold because of this check alone. We'd need other evidence, such as a second address your business lists publicly, and we'd show it to you first.
Then we may put your plan on hold. If, by the date in our notice, the shop still isn't added and nothing else has been sorted out, we may put your plan on hold. We never put a plan on hold without first sending you a notice by email (or text) with a date at least 14 days away; a note on your owner page alone never starts that time. We'll tell you again, by email (or text), at least 3 days before we do it. While your plan is on hold, your loyalty card is paused (see No card means a pause, never a charge): your customers keep every stamp and reward, but can't collect stamps or use rewards until it's switched back on. We don't charge you for your plan while it's on hold, and if you've already paid for time your plan spends on hold, we add those days back on at the end (or refund them if your account closes). Your owner page keeps working so you can fix it, and as soon as it's sorted, your loyalty card switches back on.
If it carries on, we may close your account. If your plan has been on hold for 30 days and it still isn't sorted, or a shop is missing from your plan again within 12 months of the last one being sorted, and isn't added by the date in our notice, we may close your account. We'll give you at least 14 days' notice by email (or text) with our reasons, and you can still fix it in that time. If we close your account, your loyalty card stops, and your customers can no longer collect stamps or use rewards. We refund any part of a month or year you've paid for but not used, and any unused text credits. The Privacy Policy says what happens to the information.

Fair to you, too

We take these steps only when what we found is clear, only after you've had a fair chance to respond, and only as far as we need to. Until then, nothing changes.
We don't charge for the time before you added a shop. From the day you add it, it's on your plan like any other shop.
Disagree, or need more time? Reply to our email or write to [email protected]. We'll answer within 5 business days, and we won't put your plan on hold while we're looking at your reply.
If your business signed up before 13 October 2026, three parts of this section apply to you only from 12 November 2026: point 4 of Your part, putting a plan on hold, and closing an account.
Nothing in this section limits your rights under the Australian Consumer Law.

What nobody may do

Try to break, probe or overload Rewardtree.
Make fake cards, stamps, QR codes, reward screens or scans.
Claim a shop link (rewardtree.com.au/your-shop) for a business that isn't yours, or to hold or sell it. We can take such links back.
Use Rewardtree for anything unlawful.
Copy Rewardtree, or use it to build or help build a competing product or service. That includes copying our pages, cards, wording or design, and pulling information out of Rewardtree with automated tools.

We may suspend an account that puts customers, shops or Rewardtree at risk. Where practical, we'll warn you first.

For customers

Joining a shop's loyalty card is free. You never pay Rewardtree.
One mobile number is one customer. Your stamps belong to your number.
Rewards are the shop's promise. The shop decides the reward and gives it.
To use a free reward, tap "Use it now" at the counter and show the live screen. It lasts about 2 minutes and works once.
Collect stamps only for real visits. The shop sees every stamp and can remove one that wasn't a visit.
Each shop chooses how often you can collect a stamp: once a day, or once every 4 hours.
If a shop has set its opening hours, a stamp collected more than 30 minutes before it opens or after it closes doesn't count, when we can tell which of its shops you're at (or all of its shops are closed). The page tells you, and you collect your stamp at your next visit. The shop can still add a stamp for you.
A shop can text you offers only if you tick its box when you join. Reply STOP to any offer text to stop texts from every shop on Rewardtree. Your tick for a business lapses if you haven't been to any of its shops for 12 months, and your next visit there brings it back.
A shop can email you only if you tick its email box and confirm your email. Every email has a one-tap Unsubscribe that stops that shop's emails, and the page it opens can stop every shop's. Replying STOP to a text stops texts, not emails. Emails stop by themselves after 12 months with no visit to any of the business's shops.
A shop may remind you about your own card: on your Wallet card when a reward has been waiting (at most twice for each reward), and by text when you haven't been in, only if you ticked its box. At most one reminder a week from a shop. Tap "Stop reminders from {Shop}" on the back of your card to switch a shop's reminders off. Replying STOP to a text stops every shop's reminders and offers.
A shop can choose that its stamps end after a long break: 3, 6 or 12 months with no visit. If it does, its page and your card say so, every visit (a stamp or a reward used) starts the time again, and your card warns you 14 days before. Your stamps end only if we put that warning on your Wallet card first: if your card isn't saved in Apple Wallet or Google Wallet when the warning is due, or you've switched the shop's reminders off by then, they don't end. Once the warning is on your card it stands: your stamps end on the date it shows unless you visit, even if you switch reminders off or remove the card afterwards. A reward that's ready never ends, and nothing ends while the shop's loyalty card is paused.
If a shop stops using Rewardtree (its plan ends and it doesn't come back within 12 months), its loyalty card closes, with the stamps and rewards on it.
See, download or delete your details, or change the first name on your cards, any time at rewardtr.ee/manage.

Our apps

Rewardtree Business is our app for shop owners and managers. You sign in with your mobile and a code we text you. You can't sign up or pay in it. It's optional, because your owner page does everything.

The older Rewardtree Merchant and Rewardtree customer apps are being retired. New shops don't need them, and customers never need an app. While any of these apps is in the App Store or Google Play, these terms cover it too.

Our promises and their limits

Nothing in these terms excludes, restricts or changes your rights under the Australian Consumer Law.
We provide Rewardtree with care and skill, but interruptions can happen (for example, when a provider we rely on has an outage, or during maintenance). The status page shows how things are.
Where the law lets us limit our liability, it's limited to supplying the service again or paying what it would cost to supply it again. For anything else, it's limited to what you paid us in the 12 months before the claim.
Where the law allows, neither of us is liable for indirect loss (like lost profits).
"Powered by Rewardtree" (with a link) is on the back of every card and at the bottom of every shop page, on every plan. It's part of the product.

Changes to these terms

We may update these terms as Rewardtree changes. For a change that matters to you, we give at least 30 days' notice by email (or by text if we don't have your email) before it takes effect. The current version always lives on this page.

Contact

Questions, notices or anything legal: [email protected] · NK Tech Pty Ltd (trading as Rewardtree), Sydney, Australia.